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Sky Q problems and Installs

OK This page has been put together from
the phone calls we have had regarding
problems our customers have
had after Sky Q has been installed
Plus How to get Past some of these Problems

The first problem seems to be multi room
You may have a Freesat box
or another Sky box on a TV in the bedroom
or some other part of the house

When the Sky Q has been fitted you find they don't work
because the Sky engineer has fitted the new Sky Q LNB and has left the cables that used to go to the other parts of the house NOT
CONNECTED to the new Sky Q LNB

Normally says no signal
on your TV

This is because the LNB
on the dish has been changed
The LNB is the round thing
on the end of the arm of the dish
where the cables connect to

Below a
Picture of satellite dish with LNB

The Sky Q System works in a different
way to the standard sky System
So they use a different LNB

Picture of Sky Q LNB

If you look up at your dish you will find
they have fitted a Sky Q LNB like the picture
One of the main difference's your
see is that the new LNB only has two cable connections
that go to your new Sky Q Box

Your old LNB would have had 4 or 8 connections
on it

These cable connections would have been dish feeds
to other rooms in your house

Picture of Octo LNB with 8 cable connections

You will find that they have been disconnected
and are just left by the side of the dish going nowhere

This is why you have no Signal
on the other Box's in your house

There are 2 ways to try and combat
this problem one is to fit another dish
close to the dish with the Sky Q LNB

The reason we say close is so you can try and use the
cables that are already in place on the new dish
But if this is not possible and you have to extend the
cables please use the Link below that will show
you how to do this job

Link on how to Extend Satellite Dish cables

Allso if you need another dish please click the link
below where it will show you how to
install a new Dish and purchase one

Link on how to install a New Satellite Dish 

The second way to sort this Problem 

Is to change The LNB on your dish to a 
Sky Q Hybrid LNB

This LNB is designed to work Sky Q Plus
Standard HD sky at the same time

Picture of Sky Hybrid LNB

As you can see the LNB has the 2 connections for
the Sky Q Plus 4 connections for the Standard HD sky OR Freesat Box 

So the one


The next problem is after your Sky Q has been fitted you
find that the Freeview TV s in the bedrooms that used
to work before the Sky Q was fitted now don't work

How is it that TVs that work on a freeview aerial are
connected in the sky in some way

Well in some houses the way in witch the
aerial system is wired is that the
cable from the aerial goes directly to the Sky Box
FIRST . It then go's though the Sky box

Picture showing that on the back of your old sky box like the picture
above you have an aerial in socket and an aerial
out socket

You will find then find an aerial cable that go's from
the sky box to the attic of your house
then goes into an aerial distribution amplifier
that puts the aerial signal into the bedrooms

The reason that this system was in place was so
that in the days of analogue Televisions
You could tune one of the channels on the TV to
a sky channel plus the normal aerial channels 

OK if we go back to why you have no aerial signal
on the freeview TVs upstairs

On the back of the new Sky Q Boxes there are no
Aerial connections
Picture of New Sky Q Box with no aerial connections

So when your new Sky Q Box was fitted the aerial connections
that where connected to your old sky box have no where to go
so are not connected and left on the side behind the Sky Q Box
Picture of aerial cables that have been left behind the
back of the new Sky Q Box

So what you will find is that you have a male and a female
connections on the end of the aerial cables
You will find that if you push them together they
should look like the picture below

Picture of male and female aerial connectors pushed together

The reason why you are pushing these two aerial connectors
together is the complete the aerial circuit

So the aerial signal is coming in through the connection and up
to the attic to be distributed around the house tacking the place
of the old type sky box

If you need a Inline Aerial Barrel connector
Please click the Link below

Diagram of aerial system using a Sky Box

How to install a Sky Q Dish

Another problem that we have is when someone moves
and wants to take there Sky Dish with them
This is not a normal problem but
the problem occurs when you have a Sky Q System

You will find that a lot of independent engineers
Don't have a meter to set up a new type dish with a
Sky Q   L.N.B

and when you phone Sky you normally find there is a
3 week waiting list for this work to be done

Or if you have an alinement meter yourself
you find it doesn't work on the new type Sky Q  LNB

Well there is a way to alien your dish with an
old type Sky alignment meter

You will find that the dish has not changed just the LNB on
the end of the arm
So this means the atachment for the LNB is
the same for the old type LNB and the New
type Sky Q LNB
are the same

What this means that you can
put a standard LNB into
the attachment on the dish arm

Then when you have aliened the dish
with the old type LNB as its the same satellite  take
the old type LNB off the Dish arm

Then slip the New type
Sky Q LNB into place onto the dish arm
Be careful not to knock the dish out
of aliment

You should find that the Dish is now aliened using your
old type Sky alignment Meter

Sky Q Hybrid LNB

Only £59